General Settings
POP3 Retrieval
Blocked Addresses
E-Mail Piping
Incoming E-Mail Rules
Ticket SLA Rules
Modules required for e-mail message parsing are missing. All e-mail handling disabled.
General E-Mail settings
Maximum Number of Attachments
Zero(0) means that no attachments allowed
Maximum Size of an Email
In Kbytes
Maximum Size per Attachment
In Kbytes
Allowed Attachments
Delimiter is ';'. For instance: doc;txt;rtf;html If empty, allow all.
Forbidden File Types
Delimiter is ';'. For instance: exe;scr;pif If empty, allow all.
No Auto-Reply To Incoming Emails
checked >
Should PerlDesk send an auto-reply for incoming emails?
Disallow mail from Unregistered Users
checked >
Checking this will require all users to have an account before they are able to log calls via email submission. Unchecking this allows anyone to log a call via email.
Enable flood protection
checked >
Checking this will restrict processing of emails from the same address to 10 emails in one hour.
Process email responses from staff members
checked >
Checking this will allow processing incoming emails from staff members.
Modules required for e-mail message parsing are missing. All e-mail handling disabled.
Current POP servers
@
No POP3 Servers Configured
Add POP servers
POP host
POP username
POP password
POP port
Use SSL
No
Yes
Set appropriate port for SSL (default 995)
Keep Messages on server (days)
Modules required for e-mail message parsing are missing. All e-mail handling disabled.
Blocked Addresses
:
No Addresses Configured
Add Address to Blocklist
Address
Address Type
Modules required for e-mail message parsing are missing. All e-mail handling disabled.
E-Mail Piping
No Addresses Configured
Add New Incoming address
Address
Category
Modules required for e-mail message parsing are missing. All e-mail handling disabled.
Create New Rule Whereby:
Having address in "FROM":
Specific words in the Subject:
Specific words in the Body:
Having address in "CC":
Having address in "TO":
Having specific priority:
Messages with attachments:
Then Perform The Following Action:
Move to department:
Copy to department(s):
Send copy to:
Assign to specific Staff user:
Mark by color:
Set priority:
Delete message:
Existing Mail Handling Rules
No Rules Configured
Create New SLA Rule Whereby:
Having category:
Unresolved hours:
Unanswered hours:
Due in hours:
Then Perform The Following Action:
Notify staff:
Notify owner:
Notify user:
Assign to specific Staff user:
Set priority:
Escalate priority by:
Existing SLA Handling Rules
No SLA Rules Configured